999db Privacy Policy

999db ("we", "us", or "platform") operates a safe and reliable online gaming service for users in Bangladesh. This Privacy Policy ("Policy") applies to the 999db website, mobile version, and all related services.

This policy tells you what information we collect, why we collect it, how we use it, and what steps we have taken to protect your data. By using 999db's services, you are considered to have given your consent to the terms of this policy.

This platform is intended solely for individuals aged 21 or older. We do not knowingly collect or process information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately.

999db collects user information through various means. Below is a breakdown of the categories of information collected:

2.1 Registration & Account Information

When you create an account on 999db, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Your chosen password (stored in encrypted form)
• Documents required for identity verification (such as a national ID card)
• Payment method details — partial information for bKash, Nagad, Rocket, Upay, or bank account

2.2 Transaction Information

Deposit and withdrawal history, bonus claim records, betting activity, and gameplay history are stored automatically. This information is used for account management, fraud prevention, and dispute resolution.

2.3 Technical & Browsing Information

• IP address and device type
• Browser and operating system information
• Cookie and session data
• Page visit and click logs
• Connection duration and location (at country level)

2.4 Communication Information

When you contact our customer support team via live chat or email, a record of that conversation is stored in our system. This is used to improve service quality and resolve disputes.

999db uses collected information for the following legitimate purposes:

• Account creation, verification, and management
• Processing deposits, withdrawals, and transactions
• Managing bonus and rewards programs
• Providing 24/7 customer support (in both Bengali and English)
• Detecting and preventing fraudulent activity
• Preventing minor access and ensuring responsible gaming
• Technical improvement of the platform and security testing
• Meeting legal obligations and reporting to regulatory bodies
• Creating a personalized gaming experience and providing relevant offers

We never sell your information to third parties. When information is shared with third parties, it is done only when strictly necessary for service operations and under strict confidentiality agreements.

Cookies and similar technologies are used on the 999db website. Cookies are small text files stored in your browser that help the site run more smoothly.

4.1 Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled
• Performance Cookies: For monitoring page load speed and server performance
• Preference Cookies: To remember your language and interface preferences
• Analytics Cookies: For analyzing site usage statistics (not personally identifiable)

You can control cookies by changing your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

999db follows industry-standard technology and practices to protect your personal information. Our security framework includes:

• All data transmission secured through SSL (Secure Socket Layer) encryption
• Passwords stored using industry-standard hashing algorithms — no one can read them directly
• Payment information processed using tokenization
• Servers and databases protected by firewalls and intrusion detection systems
• Regular security audits and vulnerability testing
• Data access is "need-based" — only authorized staff can access specific information
• Data backups stored on secure, encrypted servers

However, no one can guarantee 100% security when transmitting information over the internet. We are committed to ensuring the highest level of protection, but you are also responsible for keeping your account password secure.

999db never sells your information to advertisers or any other commercial third parties. Information may be shared in the limited circumstances described below:

6.1 Service Providers

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical infrastructure management. These partners receive only the information necessary to carry out their specific tasks.

6.2 Game Providers

Our platform integrates software from various game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. Technical gameplay data may be processed through these providers' systems to ensure fair play.

6.3 Legal Obligations

We may be required to disclose information in response to court orders, lawful requests from law enforcement agencies, or other legal obligations. Such disclosures are always kept to the minimum necessary.

999db retains user information only for as long as necessary. The following factors are considered when determining the retention period:

• Active accounts: all information is retained while the account remains active
• After account closure: transaction records are retained for a specified period in accordance with legal obligations
• Technical logs: generally deleted automatically after a short period
• Customer service records: retained for an appropriate period to facilitate dispute resolution

Once the retention period ends, information is securely deleted or converted into an unidentifiable form.

As a user of 999db, you have the following rights regarding your own information:

• Access: The right to know what information we hold about you
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your information in certain circumstances (subject to legal obligations)
• Restriction of Processing: The right to request that processing of your information be limited in certain cases
• Portability: The right to receive your information in a structured format
• Objection: The right to object to certain types of information processing
• Marketing Opt-Out: The right to unsubscribe from marketing communications at any time

To exercise these rights, please contact us. We will process your request as quickly and helpfully as possible.

999db takes responsible gaming very seriously. To this end, we use user information in the following ways:

• Identifying unusual gaming behavior and providing support to users
• Processing self-exclusion or limit-setting requests
• Age verification to prevent access by minors
• Identifying problem gamblers and providing supportive intervention

For more information on responsible gaming, please read our Responsible Gaming page.

999db may update this privacy policy from time to time. The method of notifying users depends on the nature and scope of the changes:

• Minor changes: the updated date will be displayed on the policy page
• Significant changes: advance notice will be provided via registered email
• All changes: will be published on the website before taking effect

If you continue to use the platform after the updated policy takes effect, you will be considered to have consented to the new policy. If you do not agree with the new policy, please contact our customer support.